Careers

Overview:
We are looking for a proactive and customer-oriented Technical & Customer Experience Manager to lead our post-sales support and warranty operations while contributing strategically to inside sales. This role is critical in ensuring exceptional customer experiences, managing warranty claims efficiently, and supporting sales growth through technical insight and account development. The ideal candidate will bring strong technical expertise, leadership ability, and a customer-first mindset.

Core Responsibilities Technical Support
• Lead, mentor, and grow the technical support team to ensure prompt and effective resolution of customer inquiries.
• Develop and maintain support resources and tools including a knowledge base, training materials, and documentation.
• Monitor and improve key performance indicators such as response time, resolution time, and customer satisfaction.
• Partner with engineering and product teams to resolve complex technical issues.
• Act as the voice of the customer internally, driving systemic improvements based on support trends, escalations, and feedback

Warranty Management
• Oversee the complete warranty lifecycle, from claim intake and validation to approval and resolution.
• Oversee day-to-day case management and escalation protocols, ensuring timely and accurate resolution of customer issues across all channels (phone, email, chat, portal)
• Ensure adherence to internal policies, procedures, service level agreements, and legal compliance.
• Maintain accurate warranty data and produce regular reports on performance, trends, and cost impact.
• Collaborate with product and supply chain teams to identify and reduce recurring issues.

Inside Sales Support
• Partner with the sales team to enhance customer retention and identify upsell or cross-sell opportunities.
• Serve as the subject matter expert on product capabilities, specifications, and performance across a range of customer applications
• Provide pre- and post-sales technical support to customers, sales teams, installers, and channel partners
• Recommend and communicate optimal product solutions based on customer requirements, site conditions, and technical constraints
• Review plans, drawings, or specifications to support product selection, compliance, and system integration
• Assist with quoting, order processing, and post-order follow-up as needed.
• Support CRM accuracy and contribute to pipeline and performance tracking.

Qualifications
• Bachelor’s degree in business, Engineering, or a related field; or equivalent practical experience.
• Minimum of 5 years’ experience in technical support, warranty/service operations, or inside sales.
• Proficient with CRM, ERP, and ticketing systems (e.g., Salesforce, Zendesk, NetSuite).
• Exceptional communication, problem-solving, and organizational skills.
• Proven ability to lead teams and collaborate across departments.

Preferred Attributes
• Industry experience in manufacturing, electronics, HVAC, automotive, or similar sectors.
• Familiarity with warranty cost tracking and continuous improvement methodologies.
• Multilingual abilities are a plus.

Compensation & Benefits
• Competitive base salary
• Health, dental, and vision insurance
• 401(k) with company match
• Paid time off and holidays
• Career growth opportunities in a dynamic and innovative environment

To apply, please submit your resume and cover letter, outlining your relevant experience and why you are the ideal candidate for this position to careersusa@pallighting.com

Overview:
PAL Lighting is a leader in innovative pool and backyard lighting solutions. We offer a comprehensive lighting portfolio designed to deliver seamless, high-quality experiences that transform outdoor living spaces. By collaborating with pool builders, landscape designers, and other industry professionals, we ensure superior lighting that elevates every outdoor environment.
We are seeking a dynamic and results-driven District Sales Manager to join our team. This role is responsible for driving sales growth and achieving territory goals for our pool and backyard lighting products. The ideal candidate will have a strong sales background, understanding of the pool and landscape industry, a passion for lighting solutions, and the ability to build and maintain relationships with key stakeholders.

Key Responsibilities:

• Develop and execute a strategic sales plan to achieve and exceed sales targets within the assigned territory.
• Collaborate with and direct the sales efforts and independent sales agencies within the territory to ensure alignment with company goals and maximize sales performance.
• Identify and pursue new business opportunities, including developing relationships with pool builders, landscape designers, and other industry professionals.
• Provide exceptional customer service and support to existing clients, ensuring their needs are met and fostering long-term relationships.
• Manage the sales pipeline and ensure timely follow-up on leads and opportunities.
• Conduct product demonstrations and presentations to educate clients on the features and benefits of PAL Lighting products.
• Monitor market trends, competitor activities, and customer feedback to identify opportunities for growth and improvement.
• Collaborate with marketing teams to develop programs, materials, and tools to support the sales process in your territory
• Attend industry trade shows, conferences, and events to network and promote PAL Lighting products

Qualifications:

• Proven track record of success in sales, preferably in the lighting, pool, or backyard industry.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to work independently and as part of a team in a fast-paced, dynamic environment.
• Proficient in using CRM software and other sales tools.
• Willingness to travel within the assigned territory as needed.

Benefits:

• Competitive salary
• Health and dental insurance
• Vehicle allowance
• Retirement savings plan
• Paid time off

To apply, please submit your resume and cover letter, outlining your relevant experience and why you are the ideal candidate for this position to careersusa@pallighting.com